AT&T DSL Internet Review - Review on AT&T's DSL Internet service

Reviewer: Bob Steiner

Pros:

-They own most of the copper, most others are running on ATT's lines.
-ATT data center in Redwood City is very reliable and solid. Staff is AWESOME! Nothing fancy it just runs well.

Cons:

-quotes take forever & are pages of nonsense (hard to explain to clients)
-install dates are missed or misstated.
-technicians information is all across the board and never consistent with a previous call.
-tech support is horrible; like a grab bag.

Other Thoughts:

ATT has grown so large and as stated they own most of the lines. The mergers and acquisitions have been so horribly integrated (or haven't for that matter). After years of service as an IT Director I had multiple instances of other ATT reps calling me to claim stake on accounts and then resulting in reps fighting over accounts with the clients.

They have failed on some of the most basic areas of customer service and support. Tech support has a problem escalating support calls, etc...

Pricing is still very high.

Hopefully we get some relief from some company.