DSL Extreme - DSL Internet Review

DSL Extreme is a leading provider of high-speed and traditional Internet services. Founded in May 1999 and headquartered in Los Angeles, DSL Extreme offers a suite of online p... continue reading


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Avg. Monthly Cost
Inexpensive
Service Uptime
Outstanding
Tech Support
Outstanding
DSL Speed
Average
Overall Rating
Great - 4 of 5 Stars
Top 10 Provider Award

DSL Extreme is ranked #2 overall

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Reviewer: JamesC

12/26/09

Pros:

Some pro's are opinions. This one is a fact... THEY ALLOW YOU TO HOST A SERVER. Most companies will cancel your service and fine you for doing this. DSL Extreme is fine with it.

Opinion: Connection is reliable and at the quoted speed.

Cons:

Wished they offered cable to ATNT customers.

Not free.

Other Thoughts:

Tech Support is the best. Holding time is rarely over 5 minutes and they provide live chat. They solve problems as opposed to blaming some faulty piece of equipment that isn't their fault.

When connection goes out just unplug router and modem and wait 2 minutes. Plug modem in and wait 2 minutes. Plug router in and you should be set. This happens from time to time regardless or provider.

Remember guys and this is important line speeds are usually quotes in kbps. This is different from KBps. The former is kilo bites per second while the latter is kilo bytes per second. A byte is 8 bits.

In reality with overhead their speeds should be as follows:
768kbps is about 82 KB\second as measured by download speed that appears when stuff is downloading
1500 is about 165
3000 is about 330
6000 is about 660

I couldn't be more happy with this company. There were happy to hear me wine when I kept complaining about my line coming unsynchronized a few times in a week. They said it wasn't there fault. I didn't believe them. Later that week I found a down power line in the backyard. It was the ground line. It was my fault.

Moral of the story this company wants customers in the long haul. I couldn't be happier


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