DSL Extreme DSL Internet Review - Review on DSL Extreme's DSL Internet service

Reviewer: K Ratcliffe

Pros:

None - signed up - pre qualified - had service for one day at 0.01mbs (not usable), I called customer support to find out why speed was so slow, they shut off my service. Charging me $250 to cancel because they can't provide the service I signup for.

Cons:

Don't guarentee service - prequalified - had service for one day at 0.01mbs, I called customer support to find out why speed was so slow, & they shut off my service. Now charging me $250 to cancel 'cause they can't provide the service I signup for.

Other Thoughts:

I pre-qualified at my new address and signed up for 3000/512Kbps plan.
Speeds were terrible my first day 0.01mbs.
I called customer support and they said they would look into it. 15 minutes later I had no service at all. This has been like this for a week now. They had sent a Verizon rep to check the line when I started my service and I receive confirmation that all was good.
They sent another Verizon rep out yesterday and he explained I was to far from the Verizon station to get service.
Called dslExtreme to cancel the order as they can't provide service to me and they are charging me the $250 cancellation fee.

They explained it's part of their terms of service. They only agree to possibly provide access upon placing your order.
They have given me the options:
1. Pay the $250 cancellation fee
2. Downgrade my service (dial up - A $50 fee to downgrade and $9.95 a month annual contract = $170 + the original months fee for DSL service)
3. Let my contract run it's course (Paying the monthly High speed dsl fee for the year), have no service through them and use a different company.

Either way I look at it I am out $250 for 1 days service at 0.01mbs

This is the worst business I have ever dealt with. Not the worst internet service company, but the worst company in any kind of business.

Very unhappy and dissatisfied.
K Ratcliffe
Marina Del Rey, California